Product Manager - Contact Center & Conversational AI (w/m/d)

Job description This is us tecRacer is one of the leading AWS Premier Consulting Partners in Germany. We have been supporting companies in their cloud transformation for over 20 years - with real depth, direct AWS access and a team that not only understands the cloud, but lives it. We are not a corporation, but we are not a startup either: We are an experienced, down-to-earth company with short decision-making processes and a corporate culture in which personal responsibility is truly lived.

In our Solutions area, we develop independent AWS-based product offerings - including our contact center and conversational AI portfolio around Amazon Connect. For this area we are now looking for a person who will act as a strategic head, product manager and bridge builder between the market, customers and technology. The role As Product Manager - Contact Center & Conversational AI (f/m/d), you take responsibility for our contact center solution portfolio - from strategic development to presales and partner management to commercial control.

You work closely with our cloud consultants and development teams and are the link between AWS, our customers and the market. This is not a classic sales job - and not a pure tech job either. It is a role for people who like both: strategic vision and direct customer contact.

Your tasks Solution strategy & product development You will strategically develop our contact center and AI solution portfolio and give it a clear roadmap. You identify new market opportunities - e.g. B. via the AWS Marketplace, managed service offerings or new partnerships.

You keep an eye on market trends and competition and derive growth strategies from them. Presales & Customer Relations You conduct initial discussions with potential customers, identify their needs and bring the right solution into play. Together with our consultants, you will create convincing offers, presentations and proof-of-concepts.

You build long-term customer relationships and recognize potential for further development (upselling). AWS partner relationship You are the main contact person for AWS in the contact center area and actively maintain the partner relationship. You represent tecRacer in AWS partner programs, at events and trade fairs.

You will ensure that we meet relevant certifications and program

Requirements

. Commercial control You plan and monitor the economic key figures of your solution area (sales, costs, utilization). You develop pricing models for marketplace and managed service offerings. You work closely with finance and administration to ensure accurate billing of projects. Job

Requirements

No experience with Amazon Connect? No problem! Anyone from the field of conversational AI, AI/ML, contact center or AWS is welcome to apply.

This is what you should bring with you: 5+ years of experience in business development, presales, consulting or product management - ideally in an IT or cloud environment Basic understanding of AWS and cloud technologies Experience in dealing with customers and partners at decision-making level Strategic thinking combined with a feel for commercial contexts Strong communication skills in German and English - you can explain technical topics in an understandable way Ability to work independently and a desire to actively move things forward That would be nice, but is not a must: background in conversational AI, contact center, NLP or related Fields Experience with Amazon Connect or similar contact center platforms AWS certification (e.g. Solutions Architect Associate) or Scrum Product Owner Knowledge of AWS partner programs and the AWS Marketplace Willingness to travel (approx. 20% for customer appointments, events and trade fairs) What you can expect from us A role with real freedom - you shape how we further develop our solution portfolio Direct access to AWS and a strong partner ecosystem An experienced, technically strong team behind you Flexible working hours and Hybrid working (remote + one of our locations in Germany) BahnCard 50 or free Germany ticket Company cell phone and laptop Company pension plan and supplementary health insurance Regular team events and a culture in which personal responsibility is not an empty phrase Does that sound like you?

Then we look forward to receiving your application - even if you don’t meet every requirement 100%. Send us your CV and a few lines about why this role suits you. You are welcome to attach your salary expectations directly.

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