About this role
Salary: £30,000 - 35,000 per year
Requirements
: We are looking for candidates with the following
Qualifications
:Excellent knowledge in Windows 11 installation and configurationExcellent knowledge with MacOS installation and configurationExcellent knowledge of Microsoft 365 administrative suite including Intune, SharePoint, Teams, Exchange, and Entra IDExposure to Email filter technologies such as Mimecast, Barracuda, and Sophos Email GatewayExperience with Microsoft Server OS and server roles (2016, 2019, 2022, and 2025)Familiarity with networking related items, including firewalls, switches, and wireless systemsAt least 2 years of experience working with medium to large businessesExcellent knowledge of user and group management (on-premises and Entra)Proficiency in scripting and RPA automationsStrong communication skillsExcellent troubleshooting and problem resolution abilitiesA positive attitude and dedication to continuous improvementAbility to work independently under pressureA minimum of 3 years of IT experience in a corporate or services environmentA valid driving license and own transportAbility to obtain a DBS certificate Responsibilities: As a 2nd Line Engineer, I will expect you to:Serve as the first point of contact for all incoming support calls, emails, and sessions when necessaryAct as an escalation point for issues arising from apprentices and Tier 1 engineersEnsure all support calls are logged in our system, keeping clients updatedManage incident and request tickets, ensuring established Service Level Agreements (SLAs) are metProvide support to our clients and assist the Tier 2 Manager with ongoing business improvementsSupport apprentices and Tier 1 engineers by managing and maintaining all escalationsCommunicate daily with clients regarding open tickets and manage their expectationsCorrectly log all client-related problems and inform the Tier 2 Manager of any tickets needing escalationCollaborate with clients' third-party suppliers and vendors when necessaryAdhere to all company policies and proceduresMeet all role-related Key Performance Indicators (KPIs)Log, manage, and resolve client IT issues, along with maintaining and improving cloud infrastructureCompose Requests for Change and manage all client on and offboarding tasks to completionKeep all client documentation relevant and up-to-dateUndertake any other reasonable duties as required to meet the needs of the business Technologies: CloudSupportmacOSMicrosoft 365RPASharePointWindowsOffice 365ArchitectFirewall More: In return for your hard work, we offer a salary range of £30k-35k and an excellent
Benefits
package that includes:- 25+ days of holiday (plus bank holidays) with the potential for more- Flexible working options including work-from-home incentives- Bupa Cash Plan- Electric Vehicle Scheme- Cycle Scheme- Discounted Gym Membership- Paid Charity Day- Car ParkingAt Planet Recruitment, we act as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We pride ourselves on being an Equal Opportunities Employer. By applying for this role, your details will be submitted to Planet Recruitment, and our Candidate Privacy Information Statement outlines how we will use your information.
Please note, only candidates with the relevant skills and experience will be contacted after application. If you do not hear from us within 7 days, unfortunately, you have not been successful. We evaluate every candidate based solely on their merits,
Qualifications
, and ability to perform the duties of the position. last updated 23 week of 2026