job_about_role
Customer Service Representative requires: - GED, high school diploma - SAP - Optical experience - 1+ years' customer service, hospitality, call center - MS Office - Good computer navigation skills - Ability to work from home - Laptop - LAN connected, no WIFI DUTIES: - Answers incoming calls and processes orders. - Resolves customer complaints, troubleshoots issues to determine best path for resolution. - Correctly documents customer interactions and tracks call types. - Maintains support service levels and upholds Luxottica's Customer Service standards. - Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. - Takes inbound phone calls for up-to 90% of assigned shift. - Performs all other duties as assigned. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-service-representative-global-channel-management-inc